Terms of Service

Last updated: 5 November 2026

Welcome to Pranathi Naturals.

By accessing our website or purchasing our products, you agree to the following Terms of Service, subject to applicable Indian laws.

1. General Information

This online store is operated by Pranathi Naturals, a business based in Kerala, India.

We offer wellness, beauty, hair care, skin care, and personal care products through our online store.

2. Product Information

We aim to provide accurate descriptions, ingredients, usage instructions, pricing, and product photographs.

Product packaging, appearance, and other non-essential details may vary from displayed images.

Customers should review product labels, ingredients, warnings, and usage instructions before use.

3. Product Usage and Safety

Products must be used according to their supplied instructions.

Customers are advised to perform a patch test where appropriate and discontinue use if irritation occurs.

Anyone with allergies, underlying skin conditions, or relevant medical concerns should seek suitable professional advice before using a product.

Unless specifically authorised and supported by applicable regulatory approvals, our cosmetic and wellness products are not represented as treatments or cures for medical conditions.

4. Pricing and Payments

All product prices are displayed in Indian Rupees (INR).

Applicable GST is included in product pricing as specified by our published pricing arrangements.

Shipping charges, where applicable, will be displayed at checkout.

Pranathi Naturals currently accepts prepaid orders only. Cash on Delivery is unavailable.

5. Orders and Availability

Orders are subject to payment confirmation, stock availability, and verification.

If an item becomes unavailable after an order is placed, we will contact the customer and arrange an appropriate refund or alternative resolution.

6. Shipping and Delivery

We use delivery partners including DTDC and India Post.

Estimated delivery is approximately 7 working days, subject to shipping conditions.

Please refer to our Shipping Policy for further details.

7. Returns and Refunds

Eligible returns and refunds are handled according to our published Return & Refund Policy and applicable consumer protection laws.

8. Cancellation

Orders generally cannot be cancelled once placed, except where cancellation or another remedy is required by applicable law.

9. Intellectual Property

The Pranathi Naturals name, branding, original website content, product images, and other proprietary materials may not be reproduced or used commercially without permission, except as permitted by law.

10. Website Use

Customers must not misuse our website, submit fraudulent orders, attempt unauthorised access, or interfere with website operations.

11. Liability

We are responsible for meeting our legal obligations concerning the products and services we supply.

Nothing in these terms excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.

12. Governing Law

These terms are governed by applicable laws of India.

13. Contact Information

Pranathi Naturals
Varappetty P.O., Kothamangalam – 686691
Kerala, India

Customer Care: +91 9447152782