Privacy Policy

Last updated: 5 November 2026

Pranathi Naturals respects your privacy and is committed to handling personal information responsibly.

1. Information We Collect

When you browse our website, create an account, or place an order, we may collect:

• Name and contact details

• Billing and shipping address

• Phone number and email address

• Order and transaction information

• Customer service communications

• Device, browser, and website usage information

2. How We Use Information

We may use personal information to:

• Process and deliver orders

• Communicate order and shipping updates

• Handle refunds, replacements, and customer support

• Maintain customer accounts

• Improve website functionality and shopping experience

• Prevent fraud and protect our services

• Send promotional communications where legally permitted

3. Payment Security

Online payments are processed using the payment services offered at checkout.

Payment service providers handle payment data according to their applicable security standards and privacy policies.

4. Sharing Information

We may share necessary information with trusted service providers involved in operating our business, such as:

• Shopify and ecommerce technology providers

• Payment service providers

• Delivery partners, including DTDC and India Post

• Customer support and communication providers

• Analytics and marketing service providers, where enabled

We do not sell customer contact information as an independent customer list.

5. Cookies and Analytics

Our website may use cookies and similar technologies for essential functionality, customer account features, shopping cart operations, analytics, and marketing where configured.

Available privacy choices and consent mechanisms will depend on the services enabled and applicable law.

6. Data Security and Retention

We use reasonable measures and service-provider safeguards to help protect personal information.

Information is retained as needed to fulfil orders, provide services, comply with legal requirements, and address legitimate business needs.

7. Customer Privacy Rights

Customers may contact us to request access to, correction of, or erasure of their personal information, or exercise other rights available under applicable law.

Requests will be handled subject to legal verification and retention requirements.

8. Changes to This Policy

This Privacy Policy may be updated to reflect changes in our practices or legal requirements.

9. Contact Us

Pranathi Naturals
Varappetty P.O., Kothamangalam – 686691
Kerala, India

Customer Care: +91 9447152782