Shipping & Delivery Policy

Last updated: 5 November 2026

Thank you for shopping with Pranathi Naturals. We aim to deliver your orders safely and reliably.

1. Shipping Partners

We use trusted delivery partners, including:

• DTDC

• India Post

The courier partner will be selected based on delivery location and service availability.

2. Delivery Timeline

Our expected delivery time is approximately 7 working days.

Delivery times are estimates and may vary depending on location, courier operations, public holidays, weather, and other circumstances outside our control.

3. Shipping Charges

• Orders of ₹1,999 or above: Free shipping.

• Orders below ₹1,999: Shipping charges apply based on package weight and applicable delivery charges.

Any applicable shipping charges will be displayed during checkout before payment.

4. Payment Methods

Pranathi Naturals currently accepts prepaid online orders only.

Cash on Delivery (COD) is not available.

Available online payment options will be displayed at checkout.

5. Order Tracking

Where tracking is available, shipment details will be shared through the contact information provided at checkout.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details, including their address, PIN code, and phone number.

Please contact customer support promptly if delivery information requires correction. Changes may not be possible after dispatch.

7. Delayed, Lost, or Damaged Shipments

If your order is delayed, lost in transit, or delivered in damaged condition, please contact our customer care team.

We will coordinate with the shipping partner and provide an appropriate resolution in accordance with applicable law.

8. Customer Support

Pranathi Naturals
Varappetty P.O., Kothamangalam – 686691
Kerala, India

Customer Care: +91 9447152782