Return & Refund Policy

Last updated: 5 November 2026

At Pranathi Naturals, customer satisfaction and product quality are important to us. We offer returns, replacements, and refunds in accordance with the following policy and applicable Indian consumer protection laws.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product is damaged, defective, incorrect, or otherwise eligible for return.

• The customer provides the order number and relevant details.

• The original packaging, product, and accessories should be retained wherever possible.

• For hygiene and safety reasons, non-defective cosmetic and personal care products that have been opened, used, or tampered with may not be eligible for a change-of-mind return.

These conditions do not limit customers' statutory rights regarding defective, misdescribed, or otherwise non-compliant products.

2. Mandatory Unboxing Video

Customers are requested to record a clear, continuous unboxing video from the moment the sealed package is opened.

An unboxing video is required under our standard claim-verification procedure for reporting missing, damaged, or incorrect items.

However, the absence of a video will not automatically invalidate a claim where applicable consumer law provides a remedy. Other reasonable evidence may be considered.

3. Replacement Policy

We offer replacements for eligible products, including products that are damaged, defective, or incorrectly supplied.

Replacement requests are subject to verification and product availability. If a replacement is unavailable, an eligible refund may be offered.

4. Refund Policy

Once a return or refund request has been reviewed and approved, we will communicate the next steps.

Approved refunds will normally be issued to the original payment method, subject to payment gateway and banking processing times.

5. Return Shipping Charges

For approved returns, return shipping charges will be borne by Pranathi Naturals.

Customers should contact customer support before sending products back so that return shipping arrangements can be communicated.

6. Order Cancellation

Orders generally cannot be cancelled once placed. However, cancellation or refund requests required under applicable law will be honoured.

7. How to Request a Return

Contact our customer care team with:

• Order number

• Customer name and registered phone number

• Reason for return or replacement

• Product photographs and unboxing video, if available

Customer Care: +91 9447152782

Business Address:

Pranathi Naturals
Varappetty P.O., Kothamangalam – 686691
Kerala, India

Please do not send products to the above address without receiving return instructions.

This policy is subject to applicable Indian consumer protection laws